Customer Terms of Service
Updated 04 March 2023
1. Scope of the Services
By using or accessing the platform, subdomains, any mobile application for such websites, or any other website operated by us on which these Terms and Conditions are posted via a link, you acknowledge and agree that you are subject to the following terms and conditions, as well as our Privacy Policy, which also governs your use of the Site, and is incorporated by reference (These Terms and Conditions with the Privacy Policy shall be referred to as the Terms). Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than court.
1.1 The Platform is an online marketplace that enables registered users (Members) and certain third parties who offer services (Members and third parties who provide services are Hosts, and the services they offer are “Host Services”) to publish such Host Services on the Platform (Listings) and to communicate and transact directly with Members that are seeking to book such Host Services (Members using Host Services are Guests). Host Services may offer vacation, apartments, homes, or other properties for use (Accommodations), access to unique events and locations (Events), and various other travel and non-travel related services.
1.2 We urge all users to be responsible about using this platform, and any transaction entered into as a result of either listing a property or renting a property. Visit 250 does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Host Services, nor is an organizer or retailer of travel packages. Hosts alone are responsible for their Listings and Host Services. When Members make or accept a booking, they enter into a contract directly with each other. is not and does not become a party to or other participants in any contractual relationship between Members, nor is a real estate broker or insurer. is not acting as an agent in any capacity for any Member except as specified in the payment terms facilitated by our partners.
1.3 While we may help facilitate the resolution of disputes, has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Member or third party. does not endorse any Member, Listing, or Host Services. Any references to a Member being verified (or similar language) only indicate that the Member has completed a relevant verification or identification process on Visit250 and nothing else. Any such description is not an endorsement, certification, or guarantee by Visit250 about any Member, including the Member’s identity or background or whether the Member is trustworthy, safe, or suitable. You should always exercise due diligence and care when deciding whether to stay in an Accommodation, participate in an Experience or Event or use other Host Services, accept a booking request from a Guest, or communicate and interact with other Members, whether online or in person. Verified Images (as defined below) are intended only to indicate a photographic representation of a Listing at the time the photograph was taken and are, therefore, not an endorsement by Visit250 of any Host or Listing.
1.4 If you choose to use the Visit250 Platform as a Host, your relationship with Visit250 is limited to being an independent, third-party contractor and not an employee, agent, joint venturer, or partner of Visit250 for any reason, and you act exclusively on your behalf and for your benefit, and not on behalf, or for the benefit, of Visit250. Visit250 does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Host Services. You acknowledge and agree that you have complete discretion whether to list Host Services or otherwise engage in other business or employment activities.
1.5 To promote the Visit250 Platform and to increase the exposure of Listings to potential Guests, Listings, and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Visit250 cannot guarantee the accuracy or quality of such translations, and Members are responsible for reviewing and verifying the accuracy of such translations. The Visit250 Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and implied warranties for merchantability, fitness for a particular purpose, and non-infringement.
1.6 The Visit250 Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Visit250 is not responsible or liable for the availability or accuracy of such Third-Party Services or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Visit250 of such Third-Party Services.
1.7 Due to the nature of the Internet, Visit250 cannot guarantee the continuous and uninterrupted availability and accessibility of the Visit250 Platform. Visit250 may restrict the availability of the Visit250 Platform or certain areas or features thereof if this is necessary for the view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Visit250 Platform. Visit250 may improve, enhance and modify the Visit250 Platform and introduce new Visit250 Services from time to time.
2. Eligibility, Using the Visit250 Platform, Member Verification
2.1 To access and use the Visit250 Platform or register a Visit250 Account, you must be an individual at least 18 years old or a duly organized, validly existing business, organization, or other legal entity in good standing under the laws of the country you are established and able to enter into legally binding contracts.
2.2 Visit250 may make access to and use of the Visit250 Platform, or certain areas or features of the Visit250 Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or a Member’s booking and cancellation history.
3. Modification of these Terms
Visit250 reserves the right to modify these Terms at any time by this provision. If we make changes to these Terms, we will post the revised Terms on the Visit250 Platform and update the “Last Updated” date at the top of these Terms. We will also inform you of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may immediately terminate this Agreement. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Visit250 Platform will constitute acceptance.
4. Account Registration
4.1 You must register an account (Visit250 Account) to access and use certain features of the Visit250 Platform, such as publishing or booking a Listing. Suppose you are registering a Visit250 Account for a business, organization, or other legal entity. In that case, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
5. Content
5.1 Visit250 may, at its sole discretion, enable Members to (i) create, upload, post, send, receive, and store content, such as text, photos, audio, video, or other materials and information on or through the Visit250 Platform (Member Content); and (ii) access and view Member Content and any content that Visit250 itself makes available on or through the Visit250 Platform, including proprietary Visit250 content and any content licensed or authorized for use by or through Visit250 from a third party (Visit250 Content and together with Member Content, Collective Content).
5.2 The Visit250 Platform, Visit250 Content, and Member Content may, in its entirety or part, be protected by copyright, trademark, and other laws of the Republic of Rwanda and other countries. You acknowledge and agree that the Visit250 Platform and Visit250 Content, including all associated intellectual property rights, are the exclusive property of Visit250 and its licensors or authorizing third parties. You will not remove, alter or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Visit250 Platform, Visit250 Content, or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Visit250 used on or in connection with the Visit250 Platform and Visit250 Content are trademarks or registered trademarks of Visit250 in the Republic of Rwanda and abroad. Trademarks, service marks, logos, trade names, and any other proprietary designations of third parties used on or in connection with the Visit250 Platform, Visit250 Content, and Collective Content are used for identification purposes only. They may be the property of their respective owners.
6. Service Fees
6.1 Visit250 may charge fees to Hosts (Host Fees) and/or Guests (service fees) in consideration for the use of the Visit250 Platform and its associated payment processing services.
6.2 Any applicable Service Fees (including applicable Taxes) will be displayed to a Host or Guest before publishing or booking a Listing. Visit250 reserves the right to change the Service Fees at any time and will provide Members adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made before the effective date of the fee change.
7. Terms specific for Hosts
7.1 Terms applicable to all Listings
7.1.1 When creating a Listing through the Visit250 Platform, you must (i) provide complete and accurate information about your Host Service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by Visit250. You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.
7.1.2 You are solely responsible for setting a price (including any Taxes if applicable or charges such as cleaning fees) for your Listing (“Listing Fee”). Once a Guest requests a booking of your Listing, you may not demand that the Guest pays a higher price than in the booking request.
7.1.3 Any terms and conditions in your Listing, particularly in cancellations, must not conflict with these Terms or the relevant cancellation policy for your Listing.
7.2 Listing Accommodations
7.2.1 Unless Visit250 allows you to list up to one Accommodation per Listing.
7.2.2 If you require a security deposit for your Accommodation, you must specify this in your Listing (Security Deposit). Hosts cannot ask for a Security Deposit (i) after a booking has been confirmed or (ii) outside of the Visit250 Platform.
7.2.3 You represent and warrant that any Listing you post and the booking of, or a Guest’s stay at, an Accommodation will (i) not breach any agreements you have entered into with any third parties, such as homeowners association, condominium, or other agreements, and (ii) comply with all applicable laws, Tax requirements, and other rules and regulations (including having all required permits, licenses, and registrations). As a Host, you are responsible for your acts and omissions and for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation, excluding the Guest and any individuals the Guest invites to the Accommodation.
8. Terms specific for Guests
8.1 Terms applicable to all bookings
8.1.1 Subject to meeting any requirements (such as completing any verification processes) set by Visit250 or the Host, you can book a Listing available on the Visit250 Platform by following the respective booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee, and any applicable Taxes (collectively, “Total Fees”), will be presented to you before booking a Listing. You agree to pay the Total Fees for any booking requested with your Visit250 Account.
8.1.2 Upon receipt of a booking confirmation from Visit250, a legally binding agreement is formed between you and your Host, subject to any additional terms and conditions of the Host that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. Visit250 Payments will collect the Total Fees at the booking request or upon the Host’s confirmation pursuant to the Payments Terms.
8.2 Booking Accommodations
8.2.1 You understand that a confirmed booking of an Accommodation (“Accommodation Booking”) is a limited license granted to you by the Host to enter, occupy and use the Accommodation for the duration of your stay. During this time, the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the Accommodation by your agreement with the Host.
8.2.2 You agree to leave the Accommodation no later than the checkout date and time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host. Suppose you stay past the agreed-upon checkout time without the Host’s consent (“Overstay”). In that case, you no longer have a license to stay in the Accommodation, and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee initially paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, Overstay Fees). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host due to such Overstay. If you Overstay at an Accommodation, you authorize Visit250 (via Visit250 Payments) to charge you to collect Overstay Fees. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay
8.3 Things to do and some experience
8.3.1 Visit250 offers guests some things to do during their stay at a particular city per search queries on their trips which may include but are not limited to; restaurants, places to visit; guests acknowledge engaging in “things to do ” do not bind them under any agreement with Visit250. They do so under their sole discretion and do not hold Visit250 liable for any inaccuracies of the things to do.
9. Booking Cancellations and Refunds
9.1 Hosts and Guests are responsible for any modifications to a booking that they make via the Visit250 Platform or direct Visit250 customer service to make (Booking Modifications) and agree to pay any additional Listing Fees, Host Fees, or Guest Fees and/or Taxes associated with such Booking Modifications.
9.2 Guests can cancel a confirmed booking at any time pursuant to the Listing’s cancellation policy set by the Host, and Visit250 will refund the amount of the Total Fees due to the Guest in accordance with the such cancellation policy. This implies the following:
If the cancellation happens according to the time set by both Bogalo [72 hours before the arrival date] and by the host, the guest will receive a full refund(subtotal booking amount) minus the service fees and any associated transaction fees.
If the cancellation happens within the time set by the host but does not happen within the time set by Visit250, the guest will receive a refund of the full amount they paid minus a service fee charged by Visit250.